“HR has always played a crucial role within an organisation but now even more, HR is included in strategy meetings” – Talking HR with Faith Johnston, Director of Talent Management & Development at the Pan Pacific London hotel
We all know that decarbonisation is the answer to achieving Net Zero targets and alleviating climate change.
In the first and second parts of our The State of Retail series, we looked at how you can deliver a killer CX strategy a
The retail and eCommerce space has never been more cut-throat.
The State of Retail: What do customers want? CX, the cost of getting it wrong, and how to get it right
It’s no secret that retail and eCommerce are taking a bit of a battering. You could call it a perfect storm.